Ticket change

Foreign travelers can change their tickets using the12306 website or APP, or through the ticket office at the railway station.

Ticket refund

Foreign travelers can cancel their tickets using the 12306 website or APP, or through the ticket office at the railway station. Service fees may be incurred depending on the time of cancellation.

Railway station entry/exit and train boarding

Foreign travelers can enter and exit the railway station through automatic or manual ticket check gates with the original valid identification documents used when buying tickets, and cooperate to complete ticket verification on the way.

For details of relevant rules, please visit the 12306 website or APP, or call China Railway customer service hotline (12306) for consultation.

12306 website: https:// www.12306.cn/en/index.html